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JQ on Technology
J-Q.com features tech news and analysis based on over two decades of JQ's reporting for The New York Times, PC Magazine, CBS News, and others. You'll find everything here ranging from television news reports to Web site reviews. To keep up with the latest news subscribe to the newsletter or visit JQ's Blog.

   
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Amazon's new e-book device takes a page from Apple's marketing manual.

 
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Computing

Privacy...or the Lack Thereof
By John R. Quain
Don't do what the politicians do...protect yourself

With all the mayoral and gubernatorial shenanigans of late, many have asked how they can protect their private text messages, e-mails, and computer-related drivel from being intercepted and read by others. (Never mind why they asked; we just assume everyone has something to hide.) The short answer is: You can't. The long answer is: You can make it more difficult for someone to peek at your personal digital life.

What Detroit Mayor Kilpatrick didn't realize (aside from the fact that new technologies are just for kids) is that his text messages were being stored on an old paging-style PCS service by SkyTel. So even if he and his paramour weren't keeping their little missives, SkyTel was hoarding them for a rainy day. What many others don't realize is that even if one is using, say, Verizon Wireless for texting, the messages may also be stored for posterity.

Typically, AT&T and Verizon only keep short message service (SMS) text messages for about 3 days. After that they disappear into the Ether. However, many companies store the messages of their own accord to meet legal and fiduciary responsibilities. So if you're using the company cell phone for personal texting and e-mail...well, you've been warned.

And while there have been various self-destructing text messaging services attempted, they all fail for one very simple reason. Basically, the shredder man services send messages to a Web site. The recipient gets the message's Web address, and then after they read the message, it's deleted. The snag: If the recipient decides to cut and paste your witty little note and save it themselves, you're toast. Hence the caveat to never TWD (text while drunk). Indeed, there are even services that help unreceptive recipients store text messages permanently. (See treasuremytext.com) One security expert that works with encryption technologies I spoke to recently put it succinctly: Text messages are like sending postcards.

E-mail isn't much safer. Most companies store e-mail for a long time. Some ISPs store it for 30 days or more. And it's easier to intercept e-mail if you're on a Wi-Fi network at home or in a Starbucks. You can prevent wireless snoops by using a encryption program, however. Probably the best is PGP Desktop Email ($149). It uses a two-key system. When you send a message, it goes out to a PGP server to grab the recipient's key, and then encrypts the message with that person's so-called public key. When it arrives at the other end, that person uses their secret private key to open it. Such an approach means that both sender and receiver have to use the same encryption system, but it's pretty much impenetrable. Well, almost...

Once the recipient has opened the message, they are free to do with it as they please—forward it to friends and family or post it in a blog for public ridicule, for example. So such a pretty good privacy approach is best among trusted friends and for relaying sensitive corporate and financial data.

All of which is not to say that you should not try to protect your data of desire. A stolen laptop can wreak havoc on one's life, forget about privacy concerns. So there are disk encryption programs that should foil even the most persistent hacker. PGP offers Whole Disk Encryption ($119) for example, and there are two solid free programs, TrueCrypt and FreeOTFE. that will hide everything you hold dear on a hard drive. (Note to Mayor Kilpatrick: These are not programs for the technically challenged.).

The bottom line, however, is if you really have something sensitive to say (or you're just plain sensitive), say it face to face—or make an old-fashioned voice call.

 

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Communications

Smart Phones Choices
by John R. Quain
A quick take on three alternatives
No one in the civilized world has escaped the terror of Blackberries incessantly pushing e-mail messages to their legions of fans--and in the process generally annoying the heck out of anyone attempting to have a conversation with a Crackberry addict. But like it or not, smart phones are entrenched (for now) in our society. So in recognition of this fact, JQ took a quick look at 3 of the leading smart phone options. (To watch the segment on Fox Business, click on the image at left.)

Apple iPhone
Exclusive Carrier: AT&T
Price w. contract: $400 ($500 for 16 GB)

The iPhone boasts a big screen and some fine software that's relatively easy to follow. And this is probably the most popular elevator pitch device I've ever seen (people have pitched businesses on an iPhone to me in airports, cabs, and, of course, elevators).

Audiovox Rear View Camera ImageUpside:
- large crisp screen, perfect for photos and Web
- excellent software
- built-in Wi-Fi
- sex appeal

Downside:
- slow Internet connection
- poor texting skills
- no stereo Bluetooth
- no GPS
- no removable storage

LG VoyagerVoyager
Exclusive Carrier: Verizon
Price w. Contract: $300

Currently the state of the art in smart phones, the Voyager has everything anyone could want: a nice touch screen on the outside, plus a miniature keyboard and second screen inside for inveterate e-mailers and texters. So what's it missing? Just that apple logo.

Upside:
- tactile touch screen that vibrates
- separate keypad for messaging
- GPS for navigation and location-based services
- quick EV-DO network for Web access Voyager Open
- stereo Bluetooth
- V Cast Mobile TV
- superior call quality
- micro SD slot for adding memory

Downside:
- no Wi-Fi

Samsung Ace
Carrier: Sprint
Price w. contract: $200

The Ace doesn't have all the features of the other leading smart phones on the market, but it's a good alternative for Blackberry e-mail addicts and it runs Windows Mobile 6 (so it's good at working with Windows files).

Samsung AceUpside:
- good for e-mail and messaging
- quick EV-DO network for Web access
- Windows Mobile 6
- micro SD slot for adding memory
- unlocked feature means it can work in Europe (separate SIM card required)

Downside:
- no Wi-Fi
- no GPS
- small screen

Watch JQ try to juggle the phones, live on the Fox Business channel.

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Software

Taxes, Again

If you're reading this, you're too close to the deadline
by John R. Quain

If you still haven't done your taxes (and we know who we are) you don't have time to read this article. So click on the video, left.

If you can't play the CBS report, here's the quick rundown:

Those earning $54,000 or less can file their federal returns for free online at IRS.gov. As a come-on, the IRS is claiming that those who file electronically will receive their rebate checks sooner.

While servers will doubtless start to become overwhelmed as the April 15 deadline approaches, there are three software packages/online filing services we typically find to be the most reliable: TaxAct, TaxCut, and TurboTax.

TaxAct is the least expensive at about $17 to file both federal and state forms. However, it's a bit slow (one question per page) and it won't find deductions for you. However, for EZ filers, TaxAct is a good choice.

TaxCut, about $45 for both forms, is from the folks at H&R Block. It has steadily improved each year, and this season it has even more relevant advice, such as pointing out how certain deductions get phased out according to income. However, TaxCut doesn't have all the data importing abilities of TurboTax.

TurboTax, starting at about $50, is from the makers of Quicken. In terms of completeness, this is the market leader. TurboTax makes it easy to import W-2s and 1099s directly from many employers and financial institutions. There's also a new audit risk meter (hey, doing your taxes can be like playing a game—not!).

But do-it-yourselfers shouldn't get too sanguine. The closer you get to the deadline, the tougher it will be to get support calls through. So get to it.

 
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